Customer care
Kaleido Coast orders are packed and shipped from our Auckland base.
Free shipping
On orders over $99
Standard shipping $8.99
Order before 2pm on business days and we’ll aim to get your order on its way that day, with overnight delivery where available. Rural and some regional deliveries may take a little longer.
Free shipping
On orders over $150
Standard shipping $14.99
Australian delivery times vary by location. Tracking will be sent as soon as your order is on its way.
Preorder items will show their expected dispatch date on the product page.
Ordering preorder and in-stock pieces together? We’ll send everything once your preorder arrives. If you want your in-stock pieces straight away, please place them as a separate order.
Preorder dates are estimates. If anything significantly changes, we’ll let you know.
Wrong size? Changed your mind? No worries.
You can return eligible items within 30 days of delivery for an exchange or store credit.
Items must be:
For hygiene reasons, please try swimwear on over underwear.
Return postage is the customer’s responsibility unless your item is faulty or we’ve sent you the wrong thing. Exchanges are subject to stock availability.
To arrange a return, email hello@kaleidocoast.com with your order number and we’ll send you the return details for our Auckland base.
If your order arrives faulty or incorrect, email hello@kaleidocoast.com and we’ll sort it out.
Nothing in this policy affects your rights under applicable consumer law.
